I can't send a quote, what should I do?
Updated on 16 August 2026
The most common cause is a token balance at zero: sending quotes is blocked as long as you have no credit available. Check your balance from your freelancer dashboard and buy a new pack if needed.
Check your token balance
Your freelancer dashboard always shows your number of available quotes. If it is at zero, that's the cause of the block: every quote sent consumes 1 token, and it isn't possible to send one without sufficient balance.
Buy a new pack
From the Packs page, choose a pack that fits your activity to top up your balance — see how to buy a token pack. Your tokens are credited as soon as payment is confirmed.
Also check your profile and connection
If your balance isn't the issue, make sure your email is verified and that you're logged in with a freelancer account: sending quotes is only accessible under these conditions.
Frequently asked questions
My quote was declined, did I lose my token?
Yes, the token is consumed at the time of sending, regardless of the quote's outcome.
Another question?
Our team replies Monday through Friday.